I am going to start out with a blanket statement based on years of customer research: 99% of medium to large organizations have limited to no visibility into their mail spends across the enter... View More

Organizational consultant and author Warren Bennis said, "The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there... View More

For as long as I can remember, print and mail operations have worked on ways to lower the cost of mail production and distribution. You’d think by now that managers couldn’t find any more... View More

Nothing is more inevitable than evolution. Evolution happens in fits and starts as determined by necessity; innovations typically happen gradually and sequentially, with one invention informin... View More

While many print service providers (PSPs) focus on producing and mailing high-volume transactional documents like billing statements, a new revenue stream is opening up for them due in part to... View More

Almost all business units in today's corporations are looking to automate their processes as much as possible. COVID-19 taught us that relying on human-dependent manual tasks made it difficult to car... View More

Whether your high-volume mailing operation is an in-house department or a print service provider (PSP), you’re facing increasingly fierce competition across the industry, and this is leading... View More

University print shops occupy a unique position within the education ecosystem in that they provide a myriad of essential services without notoriety or understanding from the public they serve. Studen

All across America, mail centers are functioning beyond their limits. No one could have ever predicted that the business of deliverables and receivables would be as crucial to the maintenance of socie

Now, more than ever, it’s crucial that mailers have the equipment and solutions that will enable them to optimize their print/mail operations while maximizing their ROI. Whether you are lookin... View More

Your company updates all their addresses through Coding Accuracy Support System (CASS) and NCOALink software on a monthly basis. The presort operation applies Full-Service Intelligent Mail bar... View More

Lost postage is a serious and pervasive issue for many companies, and yet, most have no idea they are losing millions of dollars because of it. Mailers need to know why this happen... View More

Sometime this month take a stroll through the back of your mail center. Somewhere stashed out of sight you might notice stacks of mail trays filled with returned mail. It’s a condition I obs... View More

Print and mail operations use tracking systems like automated document factory (ADF) software to monitor and record work as it processes through the shop. These systems are particularly importan... View More

Long gone are the days of Paul Revere and his famous ride alerting the town folk that “the British are coming,” and yet, here we are, and something IS coming. Autonomous delivery robots are... View More

Everyone has one claim to fame in life. Mine is that I am the (self-proclaimed) top expert on mailing systems in the United States. I have not been able to tell anyone about this until now because the

In an age when work takes many employees out of the office for days, weeks, or even months at a time, business communications (which are often time-sensitive) cannot wait until the recipient returns... View More

Let’s face it. No enterprise, large or small, can afford to ignore the mail. Today, mail can be made easier to deal with thanks to advances in automation. That’s a good thing, too, since mail... View More

Operating in multiple locations, either in different states, offices, or parts of a campus, can create challenges when it comes to managing an organization’s shipping and mailing processes. Beyond... View More

You’ve heard it all before. Managing the mail center is about efficient employees, streamlined process workflows, top-notch customer service, quick turnaround times, superior communication, and a... View More